News & Insights

The Millennial Challenge: Why Generational Change is More Important Than You May Think

March 7, 2018

Victoria Ersoff, partner at WSHB, joins millennial presenters and a jury consultant to lead a significant panel discussion identifying how the claims industry needs to better appeal to future generations that will soon make up the vast majority of the workplace and juries. Joining Ersoff in the discussion on March 15, 2018 at the CLM Annual Conference in Houston is Stephanie Millea, Steven Velardi from Navigators, and David Zehner from Zehner Trial Consulting.

Ersoff’s innovative case handling has yielded an unbroken string of defense verdicts for her clients. She is nationally celebrated for her expertise in defending commercial and business litigation, mold and water damage, mass tort, and real estate and land-use litigation.

“Millennials as a group have been highly criticized, both as members of the workplace and as jurors, because of perceived attitudinal differences from the prevailing norms. What critics often forget, however, is that by 2030 millennials will make up 75 percent of the workforce and predominate in juries,” said Ersoff. “Millennials will define what the accepted norms are, and to this point, millennials have been largely uninterested in the claims handling field and accepting common defense arguments in trials about damages.”

The key takeaways from the discussion include understanding the predominating attitudes, views and beliefs of the millennial generation; the cultural issues preventing millennials from viewing claims handling as a potential career; and developing an appreciation for how Millennial attitudes are not problems but strengths in the claims handling process.

Ersoff was recently one of six attorneys from WSHB to be named a Top Lawyers by Martindale-Hubbell. Ersoff has also been named as a “Preeminent Women Lawyer” by Martindale-Hubbell, has an AVVO rating of “Excellent,” and was named “Top Attorney” by Pasadena Magazine and Southern California Top Women Lawyers in Los Angeles Magazine. She has also been named one of “Los Angeles Women Leaders in the Law” and “Top 100 Women Litigators in California” by the Daily Journal. Additionally, Ersoff has been named a Southern California Super Lawyer four years in a row.

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